Practice Policies

This section deals with various administrative policies, including:

- Repeat prescriptions
- Forms and reports
- Illness certification
- Confidentiality and Data Protection
- Unacceptable behaviour
- New patients
- Comments and complaints

Repeat Prescriptions

You can request a repeat prescription by calling a member of our administrative staff between 9-1pm and 2-5pm.

Please ensure to have the name of your nominated pharmacy and a list of your current medication to hand before calling to aid the process of ordering the prescription.

It may be necessary to attend the practice for a consultation or blood tests before a full repeat prescription can be issued.

Please allow 48 hours notice for all prescription requests.

Forms and Reports

If a form, report or sick cert is required, please inform reception staff in advance of the consultation, or the doctor at the beginning of the consultation. Certain forms and reports do not need a consultation with the doctor but please give adequate notice for its completion, depending on the complexity of the information required. Reports requested and paid directly by insurance companies and/or solicitors are dealt with as promptly as possible. Other letters and reports requested by patients may incur a charge.

Illness certification

In general, sick certification requires a consultation with the doctor (by phone in exceptional circumstances). If you require a Social Welfare illness benefit cert, this is sent by our staff electronically and you will need to complete a form online (https://services.mywelfare.ie/en/topics/health-disability-illness/illness-benefit) or an IB1 paper form which is

available at reception.

Confidentiality and Data Protection

A General Practice is a trusted community governed by an ethic of privacy and confidentiality. In order to provide for your care, we need to collect and keep information about you and your health in your personal medical record. We use one of the leading GP practice management software systems in Ireland to provide a fully managed solution with back-up and antiviral protection. Our policies are consistent with the Medical Council guidelines and the privacy principles of the General Data Protection Regulations (GDPR).

Unacceptable behaviour

It is our policy to treat everyone with respect and courtesy and we expect the same respect and courtesy in return. Any aggressive, threatening or inappropriate behaviour towards staff will not be tolerated and will be taken very seriously. Please remember there may be children and other vulnerable people in the waiting room and offensive language will not be tolerated at any time.

New Patients

Like many practices, we are currently finding it difficult to continue to accept new patients due to increasing demands and the need to provide a satisfactory and safe service to our existing patients. If you are new to the area and wish to register, please contact one of the administrative staff for an update on our current situation.

Comments and Complaints

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a cause for complaint. If this is so, we would wish for the matter to be sorted as quickly, and as amicably, as possible.

To leave a comment or suggestion please contact reception or discuss with one of our doctors during the consultation. Further written information is available regarding the complaints procedure from reception.